Fashion Fanz- Shipping policy and returns
Delivery
When will I get my order?
It takes 3–7 days to fulfil an order, after which it’s shipped out.
The shipping time
Depends on your location, but can be estimated as follows:
USA: 4–6 business days
Europe: 7–9 business days
Australia: 3–14 business days
Japan: 5–9 business days
International: 10–20 business days
[Covid-19]
Our fulfilment times for all products may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
It's difficult to predict the shipping times. You can follow our product manufacturing times and add an additional time for shipping on top of them:
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Check your shipping confirmation email for any mistakes in the delivery address
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Ask your local post office if they have your package
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Stop by your neighbors in case the courier left the package with them If the shipping address was correct, and if the package wasn't left at the post office or at your neighbors', get in touch with us at support @fashionfanz.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping + 40% of the item’s price will be at your own cost.
Orders
How are your products made?
We work with a print on demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it in the best print quality no other can yet.
How do I track my order?
After placing your order you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@fashionfanz.com.
I received a wrong or damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email at: support@fashionfanz.com within the same day time your received it along with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at: support@fashionfanz.com
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@fashionfanz.com with photos of wrong or damaged items within 5 days after you received your order and we’ll sort that out for you as soon as possible.
Can I exchange an item for a different size or color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at support@fashionfanz.com within the same day after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.
Please note that as mentioned above no claims will be accepted after the day you receive the order.