When will I get my order?
It takes 3–7 days to fulfil an order, after which it’s shipped out.
The shipping time
Depends on your location, but can be estimated as follows:
USA: 4–6 business days
Europe: 7–9 business days
Australia: 3–14 business days
Japan: 5–9 business days
International: 10–20 business days
Our fulfilment times for all products may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
It's difficult to predict the shipping times. You can follow our product manufacturing times and add an additional time for shipping on top of them:
Check your shipping confirmation email for any mistakes in the delivery address
Ask your local post office if they have your package
Stop by your neighbours in case the courier left the package with them If the shipping address was correct, and if the package wasn't left at the post office or at your neighbour's, get in touch with us at support @fashionfanz.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping + 40% of the item’s price will be at your own cost.
How are your products made?
We work with a print on demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it in the best print quality no other can yet.
How do I track my order?
After placing your order you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at firstname.lastname@example.org.
I received a wrong or damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email at: email@example.com within the same day time your received it along with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at: firstname.lastname@example.org
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at email@example.com with photos of wrong or damaged items within 48 hours after you received your order and we’ll sort that out for you as soon as possible.
Can I exchange an item for a different size or colour?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at firstname.lastname@example.org within the same day after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.
Please note that as mentioned above no claims will be accepted after the day you receive the order.