Fashion Fanz -COVID-19 UPDATES
Your safety matters To Us
We just want to let you know that we're here for you, taking care to get orders to you safely and to keep you up to date on the changes we've made during this time.
Social distancing, self-isolation and hygiene
The large majority of our head office functions are working from home.
Our Customer Service team are also set up remotely, where they are still available to support you with any queries via Facebook messenger, WhatsApp, Twitter DM, and email.
Our warehouse team are working with a 2 meter distancing policy, which is enabled through reduced staffing across shifts, staggered start and finish times, and staggered breaks where we are flexible to support each employee’s needs. We have also spaced out all workstations where your order is packed and have deployed considerable extra deep cleaning sessions across all areas of the warehouse.
Our carriers are also practicing social distancing, meaning that you can select contactless delivery or safe place for your order, maintaining the social distancing rules for both you and our drivers.
We are doing all we can to ensure that your orders get to you as fast as we can, but we know that you, our lovely customers, will understand if there is a bit of a delay whilst we adjust to new ways of working.
We’ve extended our returns period so that you can shop with confidence from the comfort of your sofa. Please don’t panic if you’re in self-isolation the most important thing is that you follow the Government guidelines, please wait to return any item until it is safe for you to do so.
Take care everyone as yourself, be kind and stay connected.